Sales Call example 1

The most pleasant customer ever! We would be lucky to have one of these a day!

You know what? I want a real call with shitty reception, with the customer being an Old(easily pissed) lady whose name is not Jen and that cannot hear a word you say and you cannot either because she mumbles all her words and stubbornly refuses to repeat herself gets pissed and ask to speak to a supervisor who is gonna have the very same problem with THEN I would believe that example.

Outbound cold calling is on another level. Interrupting people (who are sceptical of sales calls in the first place) and getting them to entertain taking time out of their day to speak to you to generate an appointment is the hardest part of a sale imo.

Take it from me, NEVER assume the sale for inbound calls. They called for a reason, they are interested already. Just answer the questions they have and advise of the products you have, then ask for the sale. And NEVER say bullshit like " oh, you need to take advantage of our special offer", way too pushy. You advise of all that straight up, say it used to be (for example) $150 and now it's $100. No offer is "special". It is what it is. Then just ask them, "do you want to go for that now?" Be honest, casual and speak to them like you would your friends. I've been doing inbound sales stuff for 11 years and this is the best approach.

This is a very old school approach to a sales call that almost never works in the real world. This is the kind of approach that call centres take when they have a 100 agents and therefore they will just give you a script and expect you to follow it. She needs to adopt a consultative approach to sales and be able to ask the customer the right questions and understand exactly what the customer is looking for rather than just trying to push the product on him. She also didn't sell any of the benefits of the product apart from saying that he will be saving 50 dollars. While this is a significant benefit a customer is almost never going to change his mind as easily as he did in this call. She should try outbound calling if she wants to develop her sales skills and if she wants to learn how to think on her feet.

One glaring mistake here is that she asked "do you have a credit card handy?". Although this was a scripted call, the customer could have easily said "no" (and most people WANT to say no) to that question and that would be yet another blocker. Instead, she should have simply skipped to, "and which type of credit card do you have?". You cannot answer that question by saying "no", and most people would feel like they have already committed to giving her money after agreeing that getting the upgrade right away was a good idea. LONG STORY SHORT, if you're going to assume the sale, you should assume the payment as well.

Am currently reading a lot of business books and this is definitely an old school sales approach towards a customer. Thank you for posting this video, it is informative and has given me an idea between what a cold calling is like and letting the customer decide for himself if he wants to go for it or not. I am still a newbie when it comes to sales or just influencing the customer's decision when he is about to buy. I will read more and hope to improve my ability in sales and negotiation.

Well I also do this all the time, assuming the sale technique. It really works for me, it helps me to pull out the real objections frm clients. Sometimes, ppl feel a bit of under pressure wen u use this technique but always try to be nice to them after the 1st objection to show them that you are here to help :D

- and the model of your vehicle? - 1998 nissan tsuru - ohh nice car

What a chilled out customer

This is actually a great example!!

Three updates for the price of one! Wow, that is some kind of smooth salesmanship. If the Navigation system worked fine during the years not updates, apparently, an update purchase was not required.

I really like this call. Good call handling by the representative.

All call center agents fall on the trap of speaking mechanically. I am also speaking on a personal experience.

This is, simply, not real, I wish we all could overcome objections that easily.

this is really example of inbound sales. make URGENCY or overcoming objections talaga for you to get the credit card information.

Thank you for the information, it has been very useful in class and BPO training.

Fighting for a sale in terms of price is an uphill battle. Even if you won that battle, your future business will have the expectation that you discount your product again. Speak to the issue. What problem does the product solve? How does it make things better? Good discovery and questions should reveal the pain points for you to match up features with needs to reaffirm why they need to do this right now.

Oh this is just sooo good. I'm getting a transcript for my entire workforce to follow.....yeah workforce of muppets!

How to overcome objections: " buy the maps!!! But it now!!!...don't make me come over there!!!"