Banking/Financial Mock Call Script - Lost Card
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Published 2023-04-23
#mockcall #customerservice #callcenter #callcentertips #customerservicetips
TEXT FORMAT of this call: kwestyon.com/financial-account-mock-call-lost-card…
00:00 Start of the call
00:35 1. Block the card, freeze the account.
02:53 2. Update the compromised credentials.
04:47 3. File a claim/dispute.
10:28 4. Process a card replacement.
11:54 5. Generate a new account number.
All Comments (21)
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Customer Service Training Playlist: https://www.youtube.com/watch?v=4nIFfylV0S4&list=PLQS8BRecii9FJeCRWbJ3qnHmD7yNS85mK&pp=gAQB
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More financial account mock calls please.You're so great in this Ms. Kwestyon! 😍 Eversince I got hired in BPO industry , I can't stop watching you.I worked in Retail Acc before and now I'll be applying to a Financial Account to try something new.Continue inspiring us to become a pro in this industry 🙏🏻
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Dear girl. Love the way You explain these situations. Greetings from México city. Thanks You dor your beautiful voice and beautiful vídeos
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Just got hired to my first BPO work yesterday. I was informed that I'll be in a financial Account so here I am watching your videos. Huhu
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Hello, Ms. Kwestyon. Your videos are just spectacular. As an English student myself, you're such an inspiration, and I hope one day to get to your English level. Thank you so much for all the hard work and care you put into your work. Greetings from Brazil. Blessings!🙏
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I'm over the moon that Shiena came up with challenging mock call😯
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Very detailed. That's what i like about your tutorials.
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I really love that you’ve been leaving the text format of your calls in the description. It is very helpful. Thanks ❤
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Hi Ms. Sheena, can you do more videos like this in diffirent scenarios? My account is Banking & Financial Services, I'm really having a hard time absorbing all information being discussed on my training especially that we are not allowed to bring a pen and paper inside the training room, plus that I'm a newbie in this industry. Watching your videos makes it easier for me to remember the call flow, positive scripts, and the right tone of voice. I'm hoping that you're able to read this ❤ Thank you so much😊
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Hi Miss Shiena! I've been watching your videos since I started applying to my first ever BPO company, you helped me a lot. From being an elementary teacher, I am now hired as a call center agent. Thank you so much for all the tips and ideas, I will continue to learn from you. Stay safe! 💗
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Since I've been working for Citizens Bank this is a common scenario many times in the day they normally get frustrated by the situation but it's one of the best ways to get accustom on handling irate customers. Great video to learn about banking
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Another great and beautiful video as you ❤!!!!
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Relate on this, thank u candies Iam handling financial accnt and at fraud dept. 😊 this is really helpful.
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Guy is a an excellent video because we have to listen and keep in our minds in order to guive a sastifieing response to the customer
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You did really good and your a beautiful person inside and out ❤
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I like it very much not only coz it's perfect timing for me, fyi just done with my medical exam yesterday, I'm hoping that we're going to start training sooner. The video explained every detailed things what to do. That's one thing you set apart from the others. KUDOS 👍
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You are the best! I love the way you explain everything! Greetings from Mexico! I am your fan number one ❤
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Because of your videos nakapasok ako sa BPO industry and currently I am handling financial account. Thank you so much!💕
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Great call handling Ms. Kwestyon, i've been watching you for over a year from now until i got hired in one of the bpo here in the philippines, I can relate since i am now a QA in financial account, though there were some of the informations that cannot be disclose but can only be confirmed. I also find your videos very helpful for the aspirants who wanted to become part of the Team. More powers ms.❤
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Thank u for all of your tips and videos who helped me a lot. 😊When i was applying in BPO i watc all the time your videos. And i can say that it helps me a lot to construct my english vocabulary.❤❤
