36 English Phrases For Professional Customer Service (FREE PDF Guide)
Published 2022-07-12
Learn how to speak professional English on the phone with 36 great phrases for professional customer service. The lesson includes phrases for dealing with complaints, angry customers and much more!
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Chapters
0:00 Intro
0:26 Answering the call and greeting the customer
0:58 Dealing with negative responses
01:24 Transferring the call and putting the customer on hold
02:16 Asking for customer information
02:58 Asking for billing or credit card information
3:24 Checking other information
4:41 Apologising for order or product issues
06:03 Dealing with angry customers
07:05 When you need to follow up later
07:32 Closing the call
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All Comments (21)
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Get your FREE PDF Guide here: bit.ly/CustomerServicePhrases
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This is my first time working in a call center, and this phrases help me a lot, you are an amazing person and I loved the way you explain the different types of scenarios 😃
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Nicely organized advice, Derek. There are so many services for consumers to have and use, connecting with their representatives and KNOWING a bit about the duties and obligations -- as well as the capabilities of the Customer Service representatives -- on the other end can only be a good thing! We have all been in the "Customer position" and some of us have been the Representatives receiving these calls as well. ~
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I work in a call center industry as customer service representative and I find this phrases absolutely useful you did such a amazing job! Never stop keep doing it please
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Thank you very much. Very helpful 😊
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Thank you so much sir for uploading this video..... it's really very helpful to me and others also..... I am watching it from India.....❤
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Thank you for share this useful information
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Wow amazing video!! 👏👏👏👏 It'll be very useful in the future, I really appreciate your support and pieces of advice. You rock! 🎉
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Thank you !
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Your lessons are absolutely amazing! It’s what I was looking for a long time. Thanks a million for your great job!
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Fantastic articulation ❤❤❤
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thank you a lot ❤
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This is what I needed,thank you so much!
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Great, just came across this now. It's a great help for me, who's about to do this CSR as my presentation in school in less than 24hrs now. Thanks for the guidelines
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This is best video i am taking service desk call and its very helpful for me ❤ Thanks buddy 😊
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Excellent
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Thank you so much for this amazing help.
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Thank u so much ❤
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Gracias por este vídeo, es perfecto para la clase que debo impartir en el colegio, saludos
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My coworker insist on telling people “here is the manager’s contact info. You can be sure to ask him any questions.” I wonder if that second sentence sounds weird to a native speaker because I keep arguing with him it sounds weird. I think it should be “please feel free to ask him any questions.”
