Chuck Harris Visits Call Center

Call centers are literally hell on earth.

I think all call center CEOs and owners need to take calls for a week just to see what their agents go through. Maybe then, they will have more empathy and improve the call center industry a bit

They forgot to add the part where you have a team leader or quality controller taking you aside to ask why you were on a call for more than 10 minutes

Every call center ceo/manager should spend AT LEAST a full shift on the phone.

He took two calls. Now he can go back to his cushy office and give himself a bonus before he takes the rest of the day off on his yacht after a hard day. Meanwhile, the call center agents get a half-hearted verbal pat on the back after a two minute interview, and then that’s it.

Two calls. Nice. He is experienced now, now he can say the he's been there, done that.

He thought the 2nd call was angry and foaming at the mouth?! Um, no. That was a walk in the park. I do like how he noticed how your mind, hands, and eyes have to all be "on" and working to get the job done. PLUS you have to say the right things, ask the correct discovery questions and remain empathetic and calm. It is multi talent for sure.

I worked in a call center. Never again.

I've worked in call center's all my life. The trick is to get drunk right before your shift starts. NOT TOO DRUNK!! But just drunk enough that it eases the pain of working at a call center. :) Thumbs up if you agree!!

He's very transactional. No apologies , no empathy to customer's.

the problem here is that he told the customer that he's the president. Don't let them know that. they will treat him differently than the do the rep. this doesn't help him get any insight when he let them know his position. and that man was as calm as a cucumber compared to the rest.

I worked in a call centre providing legal advice for almost a year. I will never work in another call centre for as long as I live, one of the most stressful, mentally draining and underpaid jobs ever. Management were twisted, too.

That girl is so nice. She deserves better than a call center

prime example that the higher ups really dont know what we go through. they cant even do it.

and they "casually" chose a cute girl for the video. and a couple of easy calls. I would love to see that man's face during an escalated call. one of those calls that take the agent to the edge, dealing with someone who's actually angry. that man would cry while "Adriana" is on charge of cleaning the costumer's own mess.

PUHHHLLLEEEZZZZ, CEO dude BARELY got a taste.

That President was happy to sit next to a cute young girl with a great smile. He also looked like he couldnt wait to get the hell out of that torture chamber. You know he lives in a big house has a brand new car and plenty of disposable income and does no "real" work all day everyday. And that poor girl takes verbal abuse on a daily basis from customers and probably lives in a small apartment with a loud barking chiwawaw has an overpriced cable and cell phone bill, drives an economy car and shops at tj max. That's America.

The agent was so cute.cutenesssssssssss overload.....

when the caller cursed at him he immediately shoved that he's the president...imposing priveledge just to save himself from humiliation...now the president knows how hard it is to answer calls

I thought this said Chuck Norris visits call center lol