Cathay Pacific Uncovered: Can they be GREAT again?

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Published 2024-08-03
I was given a rare behind-the-scenes tour of Cathay Pacific in Hong Kong. Explore cabin crew service training, operation control center, and B747-8 flight simulation.

Inside Cathay City, many new cabin crew are joining Cathay and I joined their training in the aircraft cabin mockup. Many experienced cabin crew members upgraded their skills to serve in First Class. Check out what it takes to be a First Class cabin crew…

Next, I toured Cathay’s Integrated Operation Center (IOC) where a team of professionals performed flight watch and made critical decisions to ensure the smooth operation of the airline. Captain Jon Toller explains how Cathay operates during adverse weather conditions like typhoon.

Then I went inside a full-motion flight simulator of Boeing 747-8F with Captain Obet. We simulated an engine fire during takeoff and how to fly the B747 back to safety. Check out my landing back in Hong Kong Int’l Airport.

All Comments (21)
  • @joechow3338
    Sam, being a HK citizen, I am proud of Cathay Pacific's achievements over the years. The past four years haxd been the toughest challenge for all commercial airlines. I am happy to see CX coming back to complete with everyone amidst all sorts of adversity. Thanks for the update and this video is a booster of confidence for people like us to continue support of our flag carrier.
  • @Rayal1979
    Wow! Sam Chui amd Captain Obet: the crossover episode we never knew we needed! 😂
  • I've been a loyal Cathay Pacific customer since my teenage years in the 1980s, so I have a deep emotional attachment to the airline. I didn't travel at all during the pandemic, but was really looking forward to returning to Cathay business class when I finally took a HKG<>MEL trip in mid-March this year. Unfortunately, they're obviously still struggling with staffing shortages - the crew was rushed off their feet, dashing around trying to serve every passenger, almost like a headless chicken. I was also disappointed to find leftover trash from the previous passenger in my seat. Even worse, the attendant told me they had run out of Cathay Delights! The service really wasn't up to their usual standards. Still, I'll fly with them again, hoping to see if they have made improvements. And I'm hopeful they can get back to their best in the near future.
  • @balisaani
    That was awesome of Cathay Pacific, to allow Sam to do this 747 simulation, and show him around their offices and operations. Very cool, lots of goodwill for a fellow Hong Konger, but also lots of goodwill spread to the rest of us out there in the world, looking to fly Cathay again. Live long and prosper Cathay Pacific!
  • My dad flew Cathay in the 1980s and he loved it. May the old glory days come back for this great airline. Glad to see the multinational crew trainers. I think this will definitely help improve the quality of the service.
  • @A2KLAU
    I’m so happy to hear that they address the cabin crew as talent, not just staff or employees. It’s a simple word but actually for a Hong Kong company this word demonstrates a culture that values individuals with their own strengths and weaknesses. Talent is where a company is willing to nurture the best out of them, resource or staff is just squeezing the most out of them. This is the difference.
  • @Bostonn8
    Outstanding post, informative, clear, and sooooo much fun to watch!! Cathay Looks Amazing!!!
  • @42wilwson12
    Hope Cathay would be great again! 🔥🇭🇰
  • @jtr789310
    My best time flying has always been on Cathay Pacific. I think they have one of the best crew in the air and on the ground , from economy to business.Can't say enough how fun and good it is flying on Cathay Pacific. Thank for showing this video Sam they one of the best.
  • @lorachel
    So fun to watch Sam in the simulator with Captain Obet! “Don’t raise the flap” 😂
  • Sam, Excellent program of events. Yours is unique, plenty fly on planes, boats, trains, review, but you go deep into the whole system of air plane companies. You go behind the scenes. This was Excellant. Thank you.
  • I recently flew Cathay Pacific from Melbourne to HongKong and apart from lack of smiles from the crew it was fantastic some of the best inflight food l have had in my travels plenty of room great seats overall very impressive.
  • @tilllatelomo
    Nice to see not many Hong Kong residence trainee there. Hope Japanese trainee would bring CX great service again. BTW, I was grown up in HK and left HK over 25 years. I saw and experienced the fall of CX service. Rude HK crews and poor taste inflight meals which made me to avoid to fly with CX. As an ex-HK residence, I wish CX would stand up and provide excellent service again. All Oil!!
  • Back in the 70s I spent three years living in Singapore. My job required frequent travel throughout the Far East, from Siberia down to Indonesia and every country in between. I would go out of my way to fly on Cathay Pacific, even when the flight(s) meant an extra stop in Hong Kong. As I wrote to the President of the company at the time, "Flying coach on your airline is like flying first class on any of your competitors".
  • @FabioLPH
    After all the ups and downs of Cathay in the pass years, is glad to see them getting better and better 🎉🇭🇰 Is also very surprising to see so many new Japanese cabin crew😊
  • Cathay was my favourite Airline when i was kid got lot of gifts, toys from them. Best Airline from Hong Kong
  • been binging on your older videos this whole week, pure nostalgia!!
  • @wy5432
    A very informational video. I am hoping Cathay Pacific can be a world leading airline again. Thanks Sam.