How Companies Profit off Unfixable Devices (ft. Louis Rossmann)

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Published 2024-07-16
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Have you noticed? The devices and software we buy is no longer our own. From hostile software updates to purposefully obstructing our ability to repair our devices, consumer rights are taking a beating. In this episode we discuss the problem and Right to Repair advocate Louis Rossmann gives us his insights.

Full podcast episode with Louis Rossmann:    • Why Companies Make It Hard To Repair ...  

Sources and notes: docs.google.com/document/d/1XPNQkQqIZi7Mj5cAk3uduz…

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Producer: Dagogo Altraide
Writers: Laura Woods, Dagogo Altraide
Editors: Brayden Laffrey, Dagogo Altraide

All Comments (21)
  • @rossmanngroup
    I owe the editors free dinner at SP Steakhouse or Fogo de Chao for the nightmare I gave them, rambling into a camera for an hour and a half. God bless the people that edited this. They need it. Thank you for covering this issue. It means a lot to me!
  • @TheCod3r
    Yep. Companies love to claim a device is cheaper to replace rather than repair. This is why the world is going to crap
  • @Flitalidapouet
    Even Tractors have the same problem, but they are not worth 500$, they are worth 300 000$ to 2 millions.
  • Louis Rossman is THE quintessential right to repair guy. Mf can fix anything. Legend has it he fixed marriages.
  • There was a true cyberpunk case when a company making "Argus" ocular implants (they helped totally blind people see some light and dark spots and thus navigate in space - better than nothing) went out of business. People with these devices weren't notified about the bankruptcy and were basically hung out to dry. A faulty implant can cause severe health complications, there are no more authorized places to fix it, it can interfere with MRI and other procedures, and removing it is costly and/or painful.
  • @dragonfalcon8474
    Big tech just seems corrupt at this point. No regard for consumer ethics or privacy. Just profits, the worst aspects of capitalism.
  • @shadowdragon3521
    On the software side of things, this is why FOSS (Free Open Source Software) is so important. Community driven updates that improve the user experience rather than having Microsoft and Adobe force updates that just collect more of your data and make the product worse. On the hardware side of things, we should support companies that intentionally make their product easily repairable such as Framework Computer, Shiftphone, Fairphone, etc. The way to escape big tech is to support the Open Source Software and Open Source Hardware movement.
  • @sushilskolia
    i am currently filing a case in consumer court against apple for not repairing my iphone under warranty
  • I’m a carpenter. I tried two cordless nail guns. One by Milwaukee and one by senco. Senco leases out the nail gun tech to milwaukee. The senco gun is 100% site repairable and monetarily worth it. The Milwaukee that’s the same tool just different branding is not repairable. They have encased with glued the motor, motherboard, trigger and battery terminals together. You have to buy the whole assembly to fix it which is the cost of a new tool. Milwaukee is known for this as is dewalt. Makita and metabo HTP are 100% repairable. When black and decker bought out porter cable and 8 other companies in the mid 2000’s they tripled the price of parts that broke under normal wear or stopped producing them altogether so you had to buy new. After I got off the phone with them I took my biscuit jointed by the cord and bashed it against a tree. For a 60 cent plastic part that I would buy 10 at a time I had to pay $66 each because it included the whole aluminum face plate and they wouldn’t sell it separately. It’s everywhere in tech not just phones and computers.
  • @Tass...
    More "influencers" with large subscriber numbers need to be making videos like this. It would be the fastest and most effective route to progress for right to repair.
  • @mimiayako
    Saw 'ft Louis Rossman' and I couldn't have clicked faster!!! What a collab!!! The masses MUST push back on "profits above all" companies. Not owning anything and leaving the garbage to the people to dispose of their own obsolete products is one of the biggest scams (amongst many other things as consumers' rights). Anyway, as usual awesome video CF!!! I'll need that full interview with Louis pretty please~
  • @zengeki23
    The "Right to Repair" the ultimate expression what it means to to truly own your stuff. "If I am allowed to buy it, break it, and fix it, and install DOOM on it, then the device is truly mine".
  • @iamisandisnt
    Louis Rossmann once fixed a macbook screen for me in a Hoboken parking garage office lobby, like some sort of Robert De Niro-in-Brazil utility repairman superhero and it was the best celebrity (before he was famous) encounter I ever had. And I even met Hasselhoff once.
  • @entechcore
    I've always hated using phones - they always felt too annoying to use, with inferior versions of programs, but now I have a real justification. I really hope Right to Repair gets somewhere soon.
  • @nanorider426
    I'm a retired it-worker. I have built and repaired many computers over the years and I fully support the right to repair. It's stupid that we have to stomach the big corps refusal to repair our own devices.
  • One - albeit minor - way I'm pushing back against the diminishing longevity of devices is to only buy pre-owned where possible. It's better for the environment, sure, but more importantly: it saves loads of money
  • @MsMRkv
    Wow, you brought the legend himself, Louis Rossmann.
  • @rampel1
    aaah right to repair - I had a Samsung washing machine that had to be scrapped "just" cause the main board had some issue. The board is a one piece in epoxy. No repair, no diagnosis is offered where I live. It was cheaper to use a cash-back for returning the old and buy a new machine. Such a waste
  • @Nurr0
    I love living in a world that is made measurably worse every single day by people who are already so rich they're already incapable of exhausting their wealth. 10/10.