Woolworths Hornsby Cheating Customers Despicable Behaviour BUSTED 😡😡😡

They don’t give two rats arse! They only want your money!

I have also experienced this at Woolworths before, with the same result. I always check my receipts, and this has also occurred at Coles, where they refunded me the full amount paid and gave me the item for free. As such, I avoid Woolworths, unless the item is on sale.

As a Woolworths employee the process that my store usually would do is that checkouts would check with the department that is involved in stocking that area what the price is. Usually the price that is shown on the shelf is the price we would give the customer so in your case you should have gotten the cheaper price or gotten it for free even though that was the wrong ticket. Usually, after we have a problem like that we have to go and fix it which usually means taking all the items off the shelf and putting it into the correct place or removing sales tickets etc.

This happens all the time at shops here in Australia. All the staff are so toxic, cranky and just annoying. This happens so much that it's not even funny. It's really sad.

i work at woolies, and there are dates and codes that match the bar codes on that ticket, however in saying this is a team member has put it on the shelf in the wrong spot we do honor the price provided the name is there and was an easy confusion (as sometime customers will leave shit willy nilly, but in this case not that). Shame they didn't match it via a price discrepancy.

Yeah I'm not surprised. Woolworths along with Coles are at the centre of an inquiry/investigation in regards to them being accused of price-gouging and treating their staff poorly, as well as Mistreating suppliers. they're engaging in pretty dodgy behaviour and are exploiting consumers. plenty of evidence to suggest they're engaging in it but they just shrug their shoulders and say "oh, it's just the cost of doing business" yeah right, maybe they need to stop cutting corners and treat their stakeholders fairly. the power the two supermarkets have is terrifying and because they have so much power, they'll buy up land to set up shop so no one else can compete against them.

Did you actually read the tag? The sale is for Schick not Gillette!

As a former 2ic in bws (woolies liquor) ticketing is a nightmare as specials change regularly. It clearly looks like some staff (probably a nightfiller) can't read and has loaded up the rung next to it with the same item. The ticket does specify a different brand not Gillette so the management can argue that... but realistically something so small as a $5 difference they should just let you have it. Especially if you are getting upset about it. I would always give it to the customer if it was within a reasonable price difference. Its not worth escalating and having a pissed off customer. Management SHOULD know this but woolies is toxic as a whole, all they are trained to see is $$$ not people. Customer service is a headache and I am glad I'm out of that. What they should have done is honor the price and give you the item, then have a team member run and pull the ticket down/remove the wrong items. Anyway, thought I'd weigh in Leo, love your vids

$21 for disposable razors is highway robbery.

How is it their fault if someone switches stickers? If someone took a $1 ticket and places it in front of a $50 item how is it fair to them? You can go around placing fake stickers everywhere in the store. Plus the sticker is for a totally different brand! You’re upset over $5 you don’t deserve.

gillette mach 3 is not schick hydro blades

I can get what you're going for even though this particular thing hadn't happened to me. mine was in Bowral Woolies. so, my friends and I were in the shop getting snacks to go see a movie. I did not buy anything that day because I had bought it the day before. so, I had them in my back (which was a school bag) as I'm wait for my friends at the SelfServe, I was pulled to the side and was told to open my bag. out of EVERYONE there who were shopping with BIGGER bags, this crazy lady chose me. so, I open my bag and showed her what I had bought and explained to her that they were bought the day before at a different store. in my bag was just a large CC chips and a 2L vanilla coke bottle (which they don't sell in Bowral FWI). now I didn't have a receipt, but I shouldn't need one for something they didn't sell in the store. I was wearing a hooded jacked and had my hands in my pocket the whole time my friends were shopping BTW. anyway, she seemed like she didn't want to listen to my story and still called for a manager. so, once the manager came and once again, I had to explain the story a second time. I even told him to look at the security footage and in a rude tone he said to me "oh trust me. I will be". at this point I was on the verge of tears. it felt like they were treating me like I was a criminal. so, after giving him my info I finally left crying my eyes out feeling so embarrassed. so, we leave, watch the movie and go home. I told my mum about this, and she instantly called them and told them what I went through. after asking them why they treated me so poorly, they said it was because of the way I looked. all I had on was shades, jeans, a school bag and a zipped-up jumper. I felt so discriminated. in the end I didn't even get one apology. So now I will never shop at Bowral woolies EVER AGAIN. I now get PTSD when walking past it every time.

Many years ago one of the NZ Countdowns (now Woolworths) did something similar to us. I don't remember the product, but when we went to look at the pegs with the manager the special price sticker had gone, even though it was there when we picked up the item. It didn't help that the manager was rude about it, treating it like her time wasn't worth our nonsense. This was a long time ago, so hopefully she's not still the manager there.

As others have said, it's not the same product. This kind of mislabeling is common in the US and I don't think it's ever gone past mild annoyance when you walk up to the counter and find out and have to make a decision to hand it in or pay what they ask. It sounds like how they treated you was wrong judging by your comments about things they insinuated but the commitment on the customer's part is so low for this scenario that I don't understand how that supermarket code or the Australian consumer law ever came to apply to this and I wouldn't have asked for the tag price to honor the mispegged product in the first place. So it's their fault for the stocking error and their behavior towards customers but it's also your mistake for reading the tag and trying to haggle them out of goods for a simple error from the staff that any literate person should be able to see why the $21 price is not valid.

As 3 big engines once said, "Disgraceful, Disgusting, Despicable!"

I used to work for Woolies. I love any video exposing them. I also take advantage of the store policy every cent they are weong with prices etc. I understand your frustration here, but instantly I can see its priced for a Schick product, but incorrectly filled with a Gillette product. It's human error over the typical Woolworth pricing error etc. I had this argument with the customer service manager frequently when I was night fill manager over dealing with customer refunds etc etc. I feel the best outcome they should of at least offered you here Leo, is at least a price match to that special of $21.... Any decent employee wouldn't have given two hoots about the $8 difference and matched it instantly or at least given it to you for free. Woolworths in this day and age. This is how they treat customers, imagine the employee in this day and age haha.

such a crying shame and disgraceful tactic, not to mention dishonest. Its exactly this kind of customer service that tempts me too much to start writing down names in a small black book, but let's not go there (to a great short film that is).

It's a public relations loss for Woollies, probably due to a very junior staff member just not paying attention to their work. But the duty manager created this by being stubborn. Where was the Schick product it was supposed to be marking down?

Actually if you look the tag says SCHICK HYDRO 5 the razors there are GILLETTE there for you are unfortunately wrong & they are right on this 1

It looks like a setup, they faked the price on purpose to get sales, and they think shoppers are in too much of a hurry to catch the fraud at checkout! Dirty! The fact the employees were crappy just reinforces their malicious behavior!