ASUS Says We're "Confused"

SUPPORT INDEPENDENT REPORTING: Grab one of our Limited Edition CyberSkeleton foil T-shirts, now with a gold and blue coloring: store.gamersnexus.net/products/limited-edition-foi… - The next part of this series will feature a Consumer Rights discussion and Right to Repair discussion with Nathan Proctor of PIRG, on recommendation of Louis Rossmann. We provide information on how to protect yourself when buying electronics in that discussion, including answering (as best we can) the "who can you trust?" question about board markers. Watch our first installment in this series: https://www.youtube.com/watch?v=7pMrssIrKcY Consider also buying one of our PC building anti-static large modmats: store.gamersnexus.net/products/large-modmat-gn15-a… Or one of our copper-plated mule mugs with a thermal conductivity formula! store.gamersnexus.net/products/gn-copper-plated-st… Has a PC hardware company scammed you? A lot of warranty rejections actually legally qualify as fraud. You can report it here: reportfraud.ftc.gov/

Good to know the "For those who dare" was not a slogan, it was a threat

"This is a scam and not a repair service. Sorry for the confusion, customer."

They were not "offering you" optional cosmetic repairs, they were demanding it and holding your product hostage.

I can almost picture a board meeting where there is 'SERIOUS' discussion of how warranty and repair is a drain on profits, and something must be done to make that part of the business profitable. And then a few months later... We see this. It just sounds like the type of mentality that is expected in most businesses these days.

Goodbye, Asus. Never buying from you again...

Gaslighting GN. Smooth move Asus.

I'm glad this channel exists. My next build won't have a single piece from ASUS.

I was ordered to send in an Asus X570 Hero Wifi board by Asus. The problem I had was the software for the equalizer called "Sonic Studio". However, Asus INSISTED my audio chip was bad. So, to appease them, I sent in the board for repair, and I got an email back telling me that I had damaged my motherboard with water. And they included images of a board that was not mine. I had to threaten to sue them to get my board back, as they tried charging me the full price of the board and holding my original board hostage. I have the original emails, and photos, if you are interested.

R.O.G out here standing for Republic of Gaslighting

>Spit in the face of customers >Apologizes like a teenager Is this the new industry standard?

I am glad this is actually making headlines. I purchased an Ally from their website, and decided to cancel the order. They then proceeded to tell me that I have already received it and will need to do an RMA (it's new still in the sealed box) when the Ally was received by them, they then told me it was damaged, and they could not refund. Still waiting for the Ally back after 3 months with no response from them.

15:31 God I love the juxtaposition of you two here. One very professional looking lawyer, and one metal looking caveman. Both speaking about warranty law and demonstrating rights and protections, in order to advocate for consumers. Humanity is awesome

"Give us $200 dollars or your device gets it." (later) "Well, your honor, there clearly must have been some confusion."

"we're confused that you're confused because we got caught trying to scam you* - ASUS

2:55 Those gaps manifest in Europe too, in two different countries that I experienced personally: Germany and Romania. I chose to return the new product that they marked as "out of warranty" despite being brand new. They closed my support tickets without helping at all. So why fight them if I can return their non-functional motherboard and stop buying from them? I won't even bother to clap if they go bankrupt. They managed to change my attitude from a long time fan to this, in just a matter of 2-3 years. Proof that nothing lasts forever.

I was a huge ASUS fanboy , if ASUS made it, i wanted their version of it. It was always high quality and i never had any issues with their products, but i will admit that i have been EXTREEMLY LUCKY without needing to deal with their customer service as nothing has never needed a repair. Their things have always just worked without issues for me. That being said, I then went to work for them as a LvL 3 tech support and by god, it was a living hell. Going to work caused me to be stressed. They do not care about their customers and if they replace your product it was ALWAYS a refurb, even if your product was a brand new out of the box product, Asus did not care unless you made a huge fuss about it. That opened my eyes to how Asus treat their customers and i left the company, I currently still own Asus products because i have had them for years and they have not failed me, but my next PC build, which i am doing this year, will have no ASUS products... especially when i see this video that proves to me NOTHING HAS CHANGED SINCE I WORKED FOR THEM

"Sorry it was confusing, we'll make it more clear that we're going to screw you over"

ASUS really pulled a “We’re sorry you feel that way”.

I would love to see you open a new product, and place it directly into a box, and send it in for RMA, to see if they even test it before trying to find an out to not repair it. Ultimate Gotcha