What caused the CrowdStrike-Microsoft global tech outage?

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Published 2024-07-19
A global tech outage Friday grounded planes, sent offices offline and disrupted multiple industries. Cybersecurity firm CrowdStrike says it identified a critical problem in its software and is working to fix the issue. Justin Cappos, professor and cybersecurity expert at New York University's Tandon School of Engineering, joins CBS News to explain what caused the outage and when things could return to normal.

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All Comments (21)
  • @writerpatrick
    The "blue screen of death" is a standard term for it and has been for decades. This is a situation where pretty much all their customers are large corporations. Small users didn't get the problem because they don't use the service. Microsoft products are widely used and when they have a problem it becomes known fast. IT admins also know not to implement Windows updates right away but wait a bit in case a problem shows up.
  • Newscaster at 1:34 "I just have to ask if it's normal to roll out everything all at once." SRE's: "one of us, one of us"
  • Devs and QA's: we recommend phased deployment with performance testing and regressijn testing Execs: thats really expensive Devs and QA's: we told you Execs: surprised pikachu face
  • @jameslim1837
    The poor underpaid developer and tester will get fired. while their big bosses who imposed impossible deadlines will get away with massive bonuses. How world of IT works
  • @monsterbaby1542
    I should try to use Linux. I heard its more advanced and much much better now.
  • @tinalleight5255
    Microsoft and other big companies need to be held accountable. Big money fine's for companies who put out bad updates! This could have been caught if double checked. Test before release. If one has to go back to the old format that should always be possible. Many computers won't recover from this mistake.
  • @TheRumblewagon
    Justin Cappos appearing as if he'd been contacted a moment earlier to provide his analysis, had just gotten out of bed, didn't have time to shave....
  • @manoharmeka999
    From now onwards, Microsoft has to literally beg everyone to intake new updates, even if it’s a very very important security fix.
  • @bassboosted9708
    I work IT for a large software dev operation in Australia... PCs started to blue screen at around 3pm... by 4pm every single PC was down in every office in Australia... within 1 hour our team determined it was crowdstrike. Although still silence from Crowdstrike... our 5 man team war roomed and found and tested the fix... rolled out the fix to every 500+ Windows PC, window servers and virtual windows machine... the worst part was fix could not be applied remotely as all workstations was bricked... we had to 1 PC at a time physically in person to apply the our fix... while ours phones was going nuts with people going nuts cuz they can't work... i walked out of office at 12am... no food no breaks as a broken IT Support.... thanks to crowdstrike...
  • @samanthaw4955
    US company world security threat, why is no one asking this question? 🤔
  • @timafiggy
    Wth.im glad i don't own a Dell no more.
  • @NTKCP
    My flight got cancelled yesterday due to this incident!
  • @muhfux
    test run for what's coming
  • @sasasthisu
    Some people has reported ..... It's the official term