Global IT chaos - CrowdStrike boss warns return to normal will take time | BBC News
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Published 2024-07-19
George Kurtz, the CEO of CrowdStrike, warned that it may take some time for the fix which has been implemented to work and for services to return to normal.
Millions of people around the world have been affected, after transport networks, businesses, healthcare services, TV networks and payroll systems were among those hit by the biggest global computer outage ever.
Computers failed to start-up after the flawed update and technology experts have said that every affected PC may need to be individually provided with a software fix.
Reeta Chakrabarti presents BBC News at Ten reporting by Zoe Kleinman, Emma Vardy, Katy Austin and Hugh Pym.
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All Comments (21)
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In hospital a few days ago for blood test they said they have had another cyber attack today so results are delayed i said "how often dose this happen?" The nurse said every few weeks. This was in Guy's and St Thomas hospital in London
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The “fix” is more accurately instructions on how to physically go in front of each computer and spend 1-2 minutes in order get it to boot into windows. Physically in front of it being the key phrase. The logistics is a nightmare. It’s not a “fix”; I’m tired of media describing it as such.
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I think the amazing part is the sheer number of systems - airport kiosks, cash point machines, grocery store POS, petrol pump systems, NHS, etc. that run the same protection software that my office laptop runs.
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BBC - you are the first news organization that mentioned the safe mode reboot. They also have to disable crowdstrike from within safe mode. Good luck!
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How did it happen? Gross Incompetence by CrowdStrike.
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@3:29 To be clear it was not a Microsoft update. It was Cloudstrike that updated outside of Microsoft. They are not in Windows Update.
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Did the CEO explain how this serious bug got past their QA?
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There was something wrong before that - the Bank of England reported issues with CHAPS 24 hours earlier.
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You'd think they would test the update before rolling it out.
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Should sue Crowdstrike for compensation
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These IT companies are never required to pay compensation for their failures of systems we had no say in. Now with A.I. taking over the jobs effectively now done by humans, the future looks fragile. "Reverting to pen and paper" = always have a Plan B and C, and always carry some cash.
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What's bad is that a security company leaked information about what operating systems are used at airports in a certain country.
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They took "Testing in production" to another level
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No company should have this power
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"It takes a while to get a fix , since our customersrs are still testing our software update". Either Crowdstrike did not do proper testing or they got hacked and their update got infected with rogue code that they failed to detect. Either way it's a terrible look for a cyber security firm selling endpoint protection.
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Terminator rise of the machines started the same way 😢
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I’m really confused if testing was carried out before it was deployed. The interview I saw with crowdstrike ceo mentioned that is was an update they needed to deploy to stop the “bad people” which made it sound like it was rushed out.
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A moment of silence for all the receptionists who are getting yelled at today ✊
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"Finally came forward"? They came forward right away. Their CEO has been all over the networks this morning. Mostly to assure people we weren't under a terrorist attack.
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It was inevitable due to over reliance on tech for everything
