The REAL Reason McDonalds Ice Cream Machines Are Always Broken

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And CNN wonders why YouTube channels have more viewers than them. This is the in depth journalism.

If you think that i'm gonna spend 1/2 hour learning why the ice cream machines of mcdonald's are broken....you're god damn right

Since the video is relatively old now, I googled to see if there are any news on this, and apparently, Kytch has filed a lawsuit against Taylor and McDonald's for defamation. The monopolists filed a motion to dismiss the case, but it was rejected. So, apparently, there is a chance, that something will change.

I also have news for you. This happens ALL OVER in every industry. I spent 8 years in the Marines and worked on the original F/A-18 Hornets. The body panels of that jet are held in place by flathead fasteners that the heads stripped on all the time. You couldn't use power tools because of the fuel and potential for spark so you had to hand drill them out. Literally any kind of fastener would have lasted longer, allen head, torx, hell even a Phillips head. But somewhere there was a company with a government contract to supply the military with easy stripping fasteners on a regular basis.Thats just one small example.

I hope this goes ultra viral because I feel like that's the only way things could change for the better

Johnny getting life insurance after unearthing company secrets He knows McDonald's is out for him

I live in Europe. Never been told the ice cream machine is broken. Looks like Taylor don’t want their machines to work because they are earning so much from repairs. This is illegal to do in Europe as it’s extortion.

the same business model as John Deer has, when farmers can't even install a new part on their equipment without "calling a guy"

"It'll void your warranty!" Not much of a warranty if you have to pay for repairs is it? 😂

i never thought i’d watch a 30 min vid about mcdonald’s ice cream but i’m here for it

I used to clean these in the 80s as well. The most common reason why the ice cream machine would go down is because improper maintenance during the night. Maybe someone didn't put it together right, and the machine malfunctioned, or they didn't clean it properly and the product has traces of cleaner in it, or the reused product soured, meaning no more could be sold until it was redone. which is a process that took hours. And nobody in store during the day had the knowledge and time to do it. It was done by trained staff during the night shift. It was never done during the day because it's messy, takes up a lot of space and takes man hours that none of the day minions have training for. That can't be done during the middle of daylight business hours. The second biggest reason the machine is down is because the machine itself only "freezes" a small cylindrical amount of product at a time. And it takes time, it doesn't freeze in the span of time it takes for the liquid product to filter through the machine. It takes about 30 minutes to an hour. If you're selling it faster than it can freeze, eventually the machine will dispense only partially frozen product making it poor quality and unsellable.

This is so typical, with so many companies and corporations that it doesn't surprise me, one bit. Thank you for going through all this work to keep us informed. You are the best!

This is another symptom of the larger ‘right to repair’ issue. Farmers deal with this all the time with their John Deere tractors, car owners can’t access the diagnostic computers in their cars, Apple won’t let you swap out a broken battery. Johnny, I think it’d be great if you could tackle this larger issue. It’s a major problem.

As a McDonald's Employee this makes a MASSIVE amount of sense. I can't tell you how many times I've looked over every inch of this machine, tried to decipher its cryptic messages with the manual like I'm referencing the Rosetta Stone, all while getting the look of death from customers who think I must be the biggest moron to ever work there because I can't get the ice cream machine to work. No matter what we always end up at that infamous conclusion: "Just call the guy..."

Haha. He nailed it with the full hopper being an issue. I worked maintenance and serviced these terrible machines. Managers would always tell workers to keep the hoppers full and would be confused that it fails. No matter how many times I told them to let it drop the level for overnight

I noticed this as well several years ago and used it as an example for students to use the “five whys” to get to root cause which as a former employee I knew was the machine is a pain to clean and it’s easier to say it’s down. I love this video!

As a retired McDonald’s Owner, the Taylor machines were the bane of my existence. Back in the ‘90s these monsters cost around $18K each and worked (or not) like junk from day one. Great video reporting.

This is the documentary I never thought I always wanted.

This is the way business is done today. We need to start going out of our way to boycott businesses involved in this type of practice and start new companies that focus on supplying superior products that are EASY to service.