Hello Helpdesk

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Published 2020-11-02
A musical parody of Status Quo's "Burning Bridges", about the joys of working on an IT helpdesk.

No, really. That's exactly what this video is.

Music by Francis Rossi and Andy Bown. Copyright 1998 EMI Music Publishing.

Everything else by Dylan Beattie.

Lyrics:

Hello, Helpdesk, how are you today?
A problem with the internet, you say?
Says here that your Google has gone weird,
Let's check that your browser cache is cleared

Turn it off and on again,
Check the power supply,
It worked, but now it's gone again,
One more thing that we can try,
Press Control and try again,
It works, we don't know why,
System is alive again?
Well, thank you for calling, goodbye!

Keyboard layout set to Japanese,
Crumbs and coffee spilled between the keys,
Emails backed up on the system drive,
They've been there since Windows 95,

CHORUS

Laptops, servers, tablets, phones and mice,
Just don't mention bring your own device,
And when I think I've finally seen it all,
I'll wipe away the tears and reinstall

CHORUS

All Comments (12)
  • @janiljin
    Not Trended enough. Love every second of it. Go go go straight to the whatever charts You'd like be in Dylan. <3
  • Nicely done! Liked the closeup shots with multiple band members! 😁
  • @vietle1479
    Hope he will make song for DevOps / SRE one day :))
  • @CallousCoder
    I’d love to jam with a Dylan! And helpdesk omg, I try to steer away of them. Recently I had to for an RMA. A Pine64 DOA the first question: “did you update the OS?” -“No!” “Do that first because that solves a lot of problems” -“Will it solve the fact that when I press power that it doesn’t turn in?” “Yes, it’s known to fix that”. I needed to bite my knuckles as to not yell at that simpleton. So it sunk in I got an RMA. I send it over. I get it back! And sure it powered on… For all of 20 minutes it turned off during update. So a second RMA request same helpdesk guy. -“Did You install the newest release?” “Yes to about 60 percent I guess. Then it turned off and doesn’t come on”. -“First restart and complete the update” “Seriously?! Don’t you listen when people tell you things?” So a second RMA… They never got it fixed but the official conclusion was: “it’s an older system the Pine64 Rick64 is (3 years in production) and the software is outdated” People are too stupid to even think! The turning on the unit has nothing to do with the OS! Helpdesks ugghhh