Confronting My Wood Supplier

I thought “confronting” was gonna be a clickbait word. Nope lol, this was a real confrontation.

Dude was humble, genuinely disappointed, didn’t put on a facade to save face, and stayed completely down to earth about it. Human mistakes happen, would rather have a genuine guy like this rather than a corporate shill or customer support read a script to me about it. Well handled by Goby

I have to say that Aaron agreeing to come on and being so open about this shows some real character. Making a mistake is inevitable, but owning up to it and making it right is the real measure of a business.

As a self employed woodworker of 20 years....I definitely don't think it's fair to put the blame 100% on GOBY. A $30k job deserves 5 minutes with an expensive moisture meter before you get that far into it. No matter what anyone expects from a supplier...you have to remember that every supplier has several employees and none of them care about your project as much as you.....stuff is gonna slip through the cracks. If you really want to avoid the headaches you've got to go a little out of your way to avoid them. In a perfect world you'd be able to buy a perfect slab and just get to work...but that isn't how it works.

He looks disappointed. I’m sure he never meant any harm and he seems like a good guy, especially if he wants to make it right with you. If I ever need a slab, I know where I’m taking my business now.

Not only admitting failure, but admitting it ön camera is outstanding. Kudos for that.

Honestly I think Aaron did a bit too much to make it right. Dude needs to take a bit of responsibility himself when buying these types of slabs. Especially if he is charging this premium. If Aaron gave him those slabs for free, in no way would I have turned around and sold more expensive slabs at a discounted price. You need to give him your business the rest of your life.

Aaron being a model business owner. Well handled by him.

First off, a huge thumbs up to Aaron of Goby Walnut and his unrelenting ownership of this mistake. Second, there's a lot of great information contained in this twelve minutes! A very interesting and educating episode.

Seems like your continued negligence finally caught up and rewarded you with a valuable lesson! I just can't imagine spending 10+ months on a project (which is also your family's livelihood) and only checking the moisture % last minute. Your comment in the customer interview "I could- and SHOULD've caught it" sums it all up right there.

the second Aaron said "it's on us" was the second I gained an instant respect for him and his business. I love the integrity you both have.

Gotta say I lost a bit of respect for Cam here. Maybe I’m swayed by Aaron’s humility, but having him on here seemed like a way to scold him publicly, potentially hurting his business, even after being made whole by him. Seems arrogant. And after he self admittedly went through this once before, you’d think the first step would be to make sure the slab was dry enough to pour hundreds of dollars worth of epoxy and dozens of labor hours into it. He put Aaron in a position where he had to take full blame and by the same token absolved himself of any accountability. I think Cam owes Aaron an apology.

It’s easy to see you’re pissed Cam but clearly it was a innocent mistake. He did everything to make it right even though you were kind of a jerk about it.

Now I just wanna buy slabs from Goby Walnut. Incredibly stand-up of Aaron. That's integrity.

When he said "It's totally on us" my trust for the guy instantly rose, though he might be thinking that's something he has to do because of your reach, it's still the right thing to do and he did it on camera. Takes some balls to do, props to Aaron for sure.

Aaron handled that ridiculously well. I'm lucky enough to have them as my local supplier and they just keep getting better.

Nothing but respect for him. Honesty and accountability are great qualities to have in a businessman.

"you can't afford me"... What an arrogant and condescending thing to say

The funny thing about this is actually that the clients got a "nicer" piece of wood. Most of the "nicer" wood you get is actually diseased wood which presents different artifacts in the wood that are "appealing". I appreciate your candor and the fact that your brought your wood supplier into the video to try and make things right.

Respect to the Goby walnut guy, excellent customer service👍😀 Thanks to you Cam for sharing this with us, it demonstrates the integrity with which you operate and the respect and care you afford your clients, guessing that’s why they were very appreciative of the situation! 👏👍😀