How to build better conversational experiences with generative AI

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Published 2023-05-10

Looking to build an interactive, AI-driven customer experience? In this session you'll learn about Google Cloud's next generation of conversational experiences that use generative AI in Gen App Builder to help you turn large volumes of data into easy-to-access human-like answers. Deliver more natural omnichannel customer experiences with virtual agents that are built with the same deep learning technologies that power Google Assistant.

Resources:
Conversational AI on Google Cloud → goo.gle/434ovRn
Dialogflow CX on Google Cloud → goo.gle/434TpsR
Contact Center AI on Google Cloud → goo.gle/3KyCcAV
Find full set of ML resources here → g.co/ai/build

Speaker: Kristopher Overholt

Watch more:
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Watch all the Technical Sessions from Google I/O 2023 → goo.gle/IO23_sessions
Watch more AI/ML Sessions → goo.gle/IO23_ai_ml
Watch more Cloud Sessions → goo.gle/IO23_cloud
All Google I/O 2023 Sessions → goo.gle/IO23_all

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All Comments (15)

@googlecloudtech 11 months ago

Have a burning question? Leave it in the comments below for a chance to get it answered by the Google Cloud Tech team. 👇👇🏻👇🏿👇🏽 👇🏾👇🏼
@AardvarkWorks-rp9kg 11 months ago

Looking forward to applying the concepts to our e-commerce audits!
@gr8tbigtreehugger 11 months ago

Many thanks for this insightful video!
@ayyanarjeyakrishnan6471 7 months ago

How can we integrate this existing dialogue flow
@reshminandy7030 10 months ago

I want to custom LLM with certain busines context specific data and analysis . How can I custom google LLM for my own purpose?
@VPopkins 9 months ago

LLms in corporate chatbots often end up in jailbreaks and hallucinations. Would be interesting to learn how (if) Google Cloud ensures this will not happen
@JimNZ 9 months ago

I live in ANZ region, when this platform will be available?
@bjohnson312 3 months ago

Did you say somewhere that you can just input what you want your conversational ai to do and then the AI will create that for you? Please explain more
@MrLordgiblet 11 months ago

this is the first time i've seen LLMs done right in the context of a corporate chat bot
@sameerxanand 11 months ago

Why can’t I find a link to the “Gen App Builder” anywhere?! @google
@HDF-NGO 7 months ago

I am currently working in Gen APP Builder, I do not see a place "Gen App Builder" or " Diagflow CX" the functionality of "Natural language Prompts" to build out Flows, Intents, Pages etc" as described in the video @ 13:00 min in. Is thus future functiuonality or am I missing something inside of Diagflow CX??
@afrazahmadkhokhar 6 months ago

Incomplete video. If you are explaining something, make sure to provide how to do it.
@Sir_Ray_LegStrong_Bongabong 11 months ago

i am watching us
@atlkathy 3 months ago

This video is completely USELESS because of Microsoft's subpar AI engineering. I was guided here after Microsoft AI answered the same question 4 times in a row incorrectly even after I had changed the query. I had asked a different question and Microsoft AI continued to answer my previous question over and over. Is management and engineering inept and asleep at the wheel at Microsoft?