Conversational AI: How to create virtual assistants using Dialogflow CX

Google Cloud Events
Google Cloud Events
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Published 2023-07-20
For several years, we’ve seen an evolution in the interaction between people and computers. Interactions are becoming more natural and human. All this is due to the significant advances in Conversational AI technologies available in the market, used to drive operational efficiencies and better customer experiences.

In this session, learn from Google Cloud Champion Innovator, Xavier Portilla Edo, and Developer Advocate, Kristopher Overholt:
- What Conversational AI is and the use cases it can solve for
- How to get started with Conversational AI using Dialogflow CX
- How to create a virtual assistant (agent) using Dialogflow CX

07:00 Introduction to Conversational AI with Dialogflow CX
14:52 Natural Language Understanding (NLU)
19:42 Dialogflow CX end-to-end user flow - how does it work?
48:36 Demo: Creating a virtual assistant (agent) with Dialogflow CX
55:07 Dialogflow CX CLI
58:08 Resources and next steps
1:00:05 Q&A

Join, learn, and engage with the Google Cloud Community: goo.gle/cloud_community
All Comments (5)
  • @Profsomboon
    Great Dialogflow CX demo. Xiva your presentation is amazing. I like how Kristopher prompted the questions
  • @goldrix100
    Great demo, thanks Xavi and Kristopher. Can you share some case studies if you have any
  • @user-bu7wj3cy6b
    Is it possible to interact with an agent using a REST API to handle end-user queries? I am not interested in using bot UI script on my website