MY AWFUL Air Canada Business Class Flight *Silenced by Cabin Crew*

I was at a screening of a film once, at the Banff film festival, and an air Canada advertisment started to play before the movie. It said "Air Canada was voted #1 in customer satisfaction, for the third year running". And everyone in the audience spontaneously started to laugh.

Can definitely say, Air Canada only apologized because they realized you have a following. I've ridden with them maybe 3-4 times in my life and every time I had awful service or baggage destroyed. One of my friends watched in shock and horror as some of the employees destroyed his wheelchair by jumping on it when it wouldn't collapse. Majority of Canadians avoid them like the plague. I've spent an extra $100 just to fly with another company.

I am Canadian and I do everything that I can to avoid AC. Employees are rude and service is awful. It was like that before and during Covid and it is still like that.

I’m a flight attendant for a U.S. Airline, and I have caught coworkers lying to passengers saying something was illegal when it actually wasn’t. I’ve found myself having to correct them, and smooth things out with the passenger.

If they can treat business class passengers like that, imagine how economy passengers can be treated.

"I was silenced, threatened with legal reprimand and made to feel incredibly uncomfortable." So, an average Air Canada flight, then?

I am yet another Canadian that avoids Air Canada at all cost. I have flown with them once that once was more than enough: not only was I rudely treated, the flight attendant actually made my flight uncomfortable which one would think is contrary to their job. I will take a slow train across the country before I step on another Air Canada flight. Thank you for exposing them for how awful they are.

I’m shocked with all these negative Air Canada user experiences! I was only recently looking at flying business class for the very first time - looks like I’ll be choosing another carrier.

Air Canada’s motto “We’re not happy until you’re not happy”. There’s a reason so many Canadians refuse to fly with this company.

Air Canada has always been horrible. Had to fly with them many times but the absolute worst incident was when I was continuously refused service on a long haul flight in 2006. I asked for a cup of water and the attendant said sure. She came back, proceeded to serve people around me. I saw she was walking away and said "sorry, is my water on the way?" She said "I'm sorry, yes I'll get it." She never came back. This was when personal water bottles weren't allowed on flights so I was feeling very thirsty by that time. About an hour later, meal service came out and everyone was served but me. It was a different crew member handing out meals. At this point, the passengers around me were like "serve her first, no one is helping her even though she's asked many times." It wasn't until then that I was finally helped. The crew member even said, "you're so tiny, you blend into the seat" when she came back! What difference does my size make? I was 5'5 and over 120lbs lol The passenger next to me even said she'll go to the counter with me once we land as a witness if I wanted to file a complaint. This was before social media.

GREAT REVIEW. As a Canadian, I have often flown Air Canada. They are simply horrible. Your review seems MORE than fair and I can guarantee that the rest of us ordinary travelers would never be given the consideration that you experienced. Their flights are designated like "AC780" and we often joke that the "AC" stands for "Always Cancelled". 😅 I hope you will try them again in the future to double down on your thoughts of this airline.

My experience with Air Canada is awful too! One time I was flying back to Canada and a passenger was under 5ft. She couldn’t stow her carryon in the overhead. A younger attendant wanted to help her but the older attendant stopped her. The passenger was so helpless, so I went to help. I was annoyed at this point. Then the older attendant thanked me. I told her off and said it’s her job to help passengers. It’s not like the passenger was being entitled. She really couldn’t do it. It might’ve been a work safety thing, which I get, but we all know passengers sometimes need help. It makes no sense. Its a customer need and they don’t provide that service. It makes me question what if a passenger has a an injury or they body pains, what then? Just don’t travel Air Canada if u have the choice.

I think their marketing department was in panic mode

Air Canada's motto: "We're not happy until you're not happy"

Thank you for sharing your experience. I was about to book a flight on AC for the first time. Now I know I better maybe play safe just to stick w the airlines I know more.

Never commented on your videos before but thank you!! I honestly believe that you shedding light on the situation has just improved things for everyone else.

"A law that forbid people from filming in a plane" Yeah, that doesn't exist, this flight personnel was clearly afraid of their bad behavior appearing on screen.

So last year, I flew my family of 5 to Morocco, with Air Canada. After I purchased the tickets, the scheduled aircraft changed. I had already paid extra $110 per person for the seat selection, but because it was a different aircraft, the reassigned every seat, and our seats were scattered around. Then I called the customer service and asked them to put my family together, but was told wasn't possible cause they have already reassigned the seats and the flight was fully booked. Obviously, I asked for a refund, but again was told that Air Canada can't refund service fee's, only can issue a credit to use in the future. So at the end of the day, I had to pay $550 for the seats I couldn't even choose. Talk about customer service...

I'm glad to see your experience has opened the floodgates of negative reviews for Air Canada. My worst experience ever was a business class flight with them during the pandemic. One of the last days with mask mandates, I was criticized for not wearing my mask properly in-between sips of water, then they refused to serve me drinks and food because of this! The cabin crews seem to always have power trips and attitudes - which must stem from their working conditions or job satisfaction.

so sorry you had to experience this!! & thanks for your channel!!