GA family's entire savings account wiped out in seconds by criminals

Always Always! Assume a call coming from your bank is a scam and DO NOT answer. Call you bank and ask what's going on.

The key thing to remember this: no legitimate institution will ever call you and ask you to give them personal information over the phone, period.

That's a tough lesson to learn the hard way for a young family.

How many times must people be told DO NOT ANSWER THE PHONE, let all calls go to voice mail, or text.

Indian accent = red flag

Please don’t buy a car online either. I got robbed of $30,000

I once heard someone said wisely that "my phone is not meant for answering other people's call, it's for me to call other people". Never answer phone calls from a number that's not in your contact list. Let the call go to the voice mail, then find the contact information of the organization yourself and call that organization instead give a call back to the original number.

It’s crazy how large wire transfers to anonymous accounts get authorized but I try and buy a water bottle at a vending machine and my card locks up

Never give out any information. Call your bank back if they call. Do not answer the phone. This is something that is repeated over and over.

There have been so many warnings of this same kind, and yet people are still getting duped. I appreciate that this couple is sharing their story so that maybe someone won't fall prey to these scammers.

congress should make a law to end these phone number spoofing!

Did they just outright ignore the warning part of "Do not share this code with anyone"?

So two adults with young children have the total amount of 9k in so called life savings. What a time to be alive.

Please encourage your friends family members, and neighbors to watch the news regularly. They constantly warn viewers about these types of scams. You don’t have to watch Fox News 24 hours a day, but at least watch your local news a few times a week to stay informed. Sorry this happened to them.

Never ever give personal information over the phone!! I don’t care who it is, even if it is your bank. go into your bank yourself, and ask them!!

Don’t ever answer the phone just call your bank if you have questions and better yet join a credit union instead

This is why I don’t answer the phone.

Our government does NOTHING about this stuff. Our leaders and legislators continue to fail us.

I work in cyber security and watching this is so painful. My heart goes out to this couple. I hope the lady doesn’t feel too guilty as this is not her fault at all! Scammers have gotten more and more sophisticated sadly! I’ve had scammer calls from local utility company showing their number but I knew they were spoofing the number. What’s boiling me here is Charles Schwab’s attitude and lack of integrity! Thank you for confirming my decision to NEVER put a penny of my money with them!!!! companies gotta feel the pain to do better by their customers! I get that the lady gave the MFA code etc but still, there’s should’ve been monitoring in place on their part to prevent such fraud! Shame on Schwab!!!!

She ruined her family’s finances.