SUV left at dealership for first oil change totaled

Yikes, imagine losing your dealerships reputation over a 30k car

She should have to pay 0 dollars, literally she wasn’t even driving.

30% of a $30,000 car is only $9,000, which they could claim from their own insurance. Imagine losing your entire reputation over that amount!

When a dealer or repair shop is in possession of a car, and something happens to it, they should automatically be 100% responsible for EVERYTHING. This needs to change.

The lesson is don't buy anything from Tomball ford,PERIOD

Why is this even like this? This lady did nothing wrong and now she’s being punished.

Ummm. These people never watched Judge Judy. The dealership took possession of the vehicle and it was damaged under their possession. It was their responsibility to ensure that it was returned in proper condition.

Am I missing something? What is the car doing out in the streets for a first oil change?

Even if it wasn’t the dealership’s fault, it still happened under their watch

She isn’t liable. The fact she needs to go through all this bull is disgusting.

My wife took in her NEW F-150 in 2014 to the dealership for it's first oil change and tire rotation. The mechanic didn't tighten the lug nuts on one of the front wheels, my wife got on the road and the wheel fell off. A lot of damage to the front end. The dealership said they'd fix the damage for free. I said, "No, your going to give her a 2015 F-150 exactly like the one she brought in and we'll owe exactly what we do now, with the exact amount of months left on the loan, and we'll all walk away from this episode knowing better". The dealership had a NEW F-150 for my wife 2 days later.

The dealership has the liability since they were in possession and driving the vehicle at the time of the accident. I hope she contacted the AG about this.

The dealership needs to pay her, and then sue the other driver’s insurance to recoup their loss. Yes, they aren’t responsible for the crash, but they are responsible for the condition of their customer’s car while it’s in their possession.

Good job, Tomball Ford. Instead of taking responsibility for the issue and keeping your customer happy, you've chosen to annoy 530,000 tube viewers.

What a bad lawyer. You dont EVER accept an insurance claim against you if you are NOT at fault. Thats a terrible lawyer.

My mother has a case when her car was at the dealer awaiting service it was hit by another customer’s car being driven by a dealership employee. When she called to ask whether her car was ready they said it would be another week because they were waiting for “parts”. Turns out the car was at a body shop and the dealer was hoping to get it repaired and not tell her about it! Thankfully I went down there myself and when they couldn’t show me her car they admitted to what had happened. They did pay for the repair but they lost not just her business but mine as well!

Personally go against the Ford dealership employee and the dealership. Sue everyone, tie them up in court for a while.

The fact that the dealership refused to even contact her. Tells me they’re more responsible than they let on.

Cant find an update to this, hope she get her problem fixed.

She brought it in for an oil change. There is no reason that mechanic should be driving anywhere beyond the garage area to the parking lot.