Newegg's Shocking Incompetence

Watch our interview with Newegg (face-to-face): https://www.youtube.com/watch?v=d1R4wbuXFII If you missed the beginning of this story, you can find it here: https://www.youtube.com/watch?v=2fnXsmXzphI Newegg responded (sort of): https://www.youtube.com/watch?v=-wECJJveifw GN 3D Coaster Packs are now on back-order! store.gamersnexus.net/products/3d-coaster-pack-4-c… (This amazing 4-pack of fully custom coasters that we designed and made uses high-quality materials and vibrant, PC-centric designs that you won't get anywhere else. It also supports the weeks of testing we do on content like this! Last time, stock sold out in about 36 hours. Make sure you back-order soon!)

I love how Steve consistently calls it "Thermal Pate", honoring the spelling in NewEgg's email.

"Newegg has been calling me." Probably because not only did they scam you, they returned the motherboard that contained proof they knowingly sold a broken product.

So they left an RMA sticker on it that detailed exactly the problem they rejected your claim for, and still tried to blame you for it? That's insane.

I LOVE that you didn't answer their calls and forced them to use official inquiry channels! The frustration and sweat that must have been building as they kept hitting a wall is EXACTLY what consumers have felt for years when trying to access their support. Bravo

That's not incompetence, that is 1000000% scam. Newegg knew this was a damaged board, sold you that board and then tried to blame you for the damage. That is literally criminal.

So let me get this straight; they denied the RMA claim for "bent pins", even though there is a sticker on the board, from their own RMA to Gigabyte, stating that is has bent pins? I'm a 17-year Newegg customer, and I'll be shopping elsewhere from now on.

I ordered a pc from Newegg and never got it. When I told them . Their claims department denied my claim … the package was never delivered and ups even admitted fault . Thanks for reminding me to do something about it . yea they lost my business for life. The way the handled the entire thing was insanity . I felt like I was living In a twilight zone . I understand they are not as rich as their competition but wow to just rip your customer off for close to 2k … insane. After some digging I started finding a ton of peoples returns being denied . Shame Newegg shame .

This video has literally destroyed Newegg. Wow. It wasn’t Steve’s fault that they treat their customers like this. When you do stupid shit, win stupid prizes. And Newegg certainly got one hell of a surprise. Over 99% of people would just be out the $500 with no recourse. This is called justice.

The Gigabyte RMA was quite the bombshell on this story. The fact that they had the board back in July! Months before you bought it is disgusting.

I don't feel bad that Newegg is facing this sort of publicity, they have been deserving of it for years. I miss the days when Newegg was a good retailer.

i ordered a "brand new" motherboard "never used" but it came in the mail in a brown box with inspection sheets saying everything was good, no stand-offs and the so called "brand new" motherboard didnt have a box. I opened it and the io shield was bent like it was dropped and i couldnt use 3 of the 4 usb ports so i had to hammer it back so it would even fit in the case. The inspection sheet said it was also updated to the latest bios and it was behind by over a year. I reached out to customer service and its been over a month now with 3 attempts and they still never responded. F Newegg, I rather order from ebay now.

This really breaks my heart. In the 2000s and early 2010s newegg was a gem of a shop. Great return policy, quick shipping, great product selection, everything. Now they've fallen off a cliff.

Newegg received this board WITH their RMA sticker on it and STILL claimed that the customer broke it. There's no explanation that isn't malicious for that one.

Newegg's take away from this: Remove RMA sticker to remove evidence, still sell the damaged product as before.

Imagine how many customers out there get scammed by them? Thankfully there is someone like you out there who can be a voice for everyone.

Newegg said, “Why pay to repair it when we can get $500 from someone and do nothing?”

Regardless of being "open box" they decided this was acceptable to send to a customer. But not acceptable for a customer to return. That's ridiculous.

1+ year later, I find this video while piecing together a new PC build. I have no emptied my newegg cart and am looking for another retailer.

I vehemently avoided anything that wasn't new because of this... Until motherboard manufacturers raised prices by 50% or more. But when I decided to upgrade to 13th Gen, Amazon had a 'Used - Good' Z790 Hero for less than I paid for my X570 board. I expected it to show up without the original box, the m.2 AIC to be missing and damage to the heatsinks or something. It was not only 100% complete, but all of the peels were still in place, it showed no signs of ever being installed, all of the accessories were still sealed, and the only defect I could find was a dent to the front of the box. All in all, not bad for saving $300 over new. And I trusted it waaaaay more because I knew Amazon wouldn't fuss about the refund if there was an issue with it