My Motherboard Situation Has Been Resolved

At least the "I'm a big YouTuber that will publicize your mistakes" card still works

All that is needed to win a customer dispute is having a small channel with 3 million subs. Got it.

Personally, I don't think this would have been resolved if you hadn't been a YouTuber. They got caught out, and didn't really have an option. They had ample time to cook up a passable lie and ship it off. Two weeks from now it's not like anyone is going to remember anyways. People are going to keep buying from the supplier regardless.

Thank you for addressing the "just do a chargeback" comments. Honestly I'm tired of seeing that parroted whenever someone has an issue. Chargebacks are not an "instant refund whenever and why-ever I want" button and shouldn't be treated as such. The bank can (and probably would in this case since the charge was 2 years ago) reject chargebacks. And if a chargeback is successful, the party who got chargebacked could sue you for fraud. Not to mention other things, I've heard of people using chargebacks to get refunds for games on PlayStation Network or Xbox Live, and what happens then is they ban your account. Chargebacks aren't a "free refund" button, and people need to stop thinking they are.

I still don't think I would buy anything from them because you had to play the tech-influencer card, which only a tiny fraction of us out here have access to. But that begs the question about which mainboard vendor is safe to buy from

They solve your case only because you did it publicly. A normal customer will receive a "sorry" you breathed on it, not eligible for RMA.

The ol' Youtube RMA option.

Honestly, I highly doubt they actually made a mistake in good faith, because they had multiple communications up till this point It was ONLY after you pulled the youtuber card that they moved their ass and said "ohhhh sorry! " Seen enough bs from companies this is a typical PR move which annoys me to no end

It kinda sounds like someone in the chain just stole the board.

Tech YouTuber card worked :_ThioJoeTurtle: Sometimes, you really need to use that card (for extremely extreme situations)

"your tickets were no longer visible to us" LMAO

4:33 ASUS won't even support their products with PAID repair if it was bought out of the country. I had numerous dead GPUs that I am willing to PAY to get fixed and they won't even touch them. They USED to do this and they've tightened up this policy. Gigabyte and MSI have happily taken my out of country parts and repaired them for me. Even going as far as not charging me for a simple BIOS reflashing.

LOL they couldn't come up with any better excuse than "upgraded our ticket system recently". Of course when you want to ghost, you upgrade your ticket system! Total BS.

Being a YouTuber has its perks.

Why is a different replacement motherboard or product ALWAYS a cheaper one and NEVER a more expensive one?

Great news. I guarantee, this issue wouldn’t have been sorted if you weren’t a Tech YouTuber. Too much of a coincidence.

'Could not be located'...What year is this?...yeah, 2024. Losing an expensive motherboard is a completely unacceptable level of incompetence.

Of course it did when you broad cast it to the world. Sadly not everyone are able too

I'm happy you got a satisfactory resolution to this. I dislike that there are so many 'mistakes' that happen in purchases anymore. Thanks for the follow-up Joe.

The fact that it needed this Video for anything to happen really shows what they prioritize. In my opinion, that is still hella bad customer service.