Ex-Eaglemoss Employee Speaks On Star Trek Starships Collection Future

Huge amount of respect for Ben. Whatever happens, I hope he carries on working with or on Star Trek product lines

First of all, my sympathies to those who've lost their jobs and anyone that's got money or time invested in the product lines. Good to hear the product lines themselves should be profitable so a decent chance of things being picked up by someone else. That being said there's a couple of things that do jump out from my recent experiences with these product lines over the last year or so. First the depth of the product line was verging on the silly. As much as I appreciate the commitment to building enough shuttle types to have 8 different collection boxes I can't imagine there's that much demand for them. Second distribution needs to be looked at. Relatively recently Eaglemoss products started to appear in the likes of HMV and a bit more of that might not be a bad idea to get increased awareness. Even if it's just the hero ships it gets awareness out there and, well, it worked for Funko Pops!

What don’t understand is months ago they knew this was going to happen why didn’t they contact us and offer to send us at least a chance to purchase the build up in bulk

While I feel bad for all the staff who lost jobs, I'm so pissed off that I'm stuck with 2/3 of a large Enterprise D model and a Blood and Chrome Galactica pre-order that I'll never see. Can't see a new company continuing the Enterprise from pack 78.

Eaglemoss started out fantastic but it was my experience that it started going downhill about 2-3 years ago and it looks like the issues got progressively worse. It feels like they expanded too quickly into too many different franchises, with their accompanying fees; they faced exploding production costs; and I found that their distribution, quality control, and consumer support at least in the US was increasingly poor. Indeed their customer service was hands down the worst I've ever had the displeasure of dealing with. That was the final nail in the coffin in my willingness to participate in their subscription service. I started buying from 3rd parties just to avoid the hassle of interacting with Eaglemoss proper.

The only comment I can make is that this seems to be the same problem as other collectors items, in that unless you know about something, you're always going to miss out on release on a collector's item someone might want but isn't aware of the product existing. I'm a casual fan of Star Trek but, I would really like a really cool Enterprise d model but, by the time I heard about Eagle moss, it was already too late the Enterprise d was super expensive and outside my price range. casuals miss out on the most popular pieces and the company misses out their dollars.

Here's hoping that eaglemoss does not go bankrupt, that it just gets rearranged and someone buys/picks it up so that the company, and possibly bring back many of the original workers if they can, and can stay around and keep up the excellent work. It's rare in this day and age to find someone/company/people that truly care about what they are making for others. I've only recently started collecting because I didn't have the money and was quite aggravated that I didn't get all the ships though I did get the one that mattered to me the most... the NX refit. Side note... TC... give him the comments section of this video after a few days... i guarantee it will show the world still has a vested interest in keeping eaglemoss around LOL.

I love my Eaglemoss starships. I was looking forward to the MCRN Donnager when things went sour. I very much hope they're able to resume production at some point.

I have paid literally £1000's on my Eaglemoss Star Ship collection, I've invested over 4 thousand pounds in Eaglemoss collections and my latest being the Enterprise D build, so I'm definitely wanting to complete that!

Such a bummer, I hadn't heard of this until now. I'd just thought there were some shipping problems as they were struggling to provide the booklets that came with them and then they stopped.

I don't know any company that would be insane enough to take over the dumpster fire that was the Enterprise D build up. The kit was a complete disaster. Ill fitting parts, light leaks galore, an incredibly stupid and over engineered lighting system and the whole thing being powered by a stupid amount of batteries rather than having it powered by wall outlet. That thing should have never left the drawing board.

I would love to get my hands on the Daedalus and Blood and chromes Galactica! Raging that I didn't have the money for these things.

I consider myself lucky in that I got almost every ship I wanted. The only model I feel I missed out on is the Viper Mk 3. I got every Star Trek ship I wanted, every Alien(s) ship I wanted and almost every Galactica model. Sorry for everyone who lost their job and I’m grateful for everything they did.

I'd just say, a lot of us demonstrated our interest in the Enterprise build by subscribing. Should have a pretty good list of customers like me with incomplete builds who would appreciate being able to finish it.

He seems positive about the situation. I have half an Ecto 1 sitting, wrapped in my closet awaiting someone to pick it up.

Sad to hear about Eaglemoss and all those who lost their jobs and are out of pocket. I get the feeling Eaglemoss were spread a little too thin, and had way too many lines outside of the Star Trek and sci-fi genres. Baking , crochet/embroidery, dc/marvel, doctor who, die cast car club, wooden titanic build-up etc.

He seems like a nice guy but he’s being incredibly guarded and economical in what he shares. From what I understand subscribers to building the Enterprise D have faced delays for a while, are unhappy with light-bleeds and the huge amount of batteries needed to power the thing - badly designed and parts out of stock. A shame that isn’t discussed or explained.

I'm on issue 12 of the enterprise D build Hopefully all will be well and we can get back to building

I hope everything gets back to normal and back on track, and any company that does will be better off hiring Ben for sure!

That is rough for the people working there. I sincerely hope they can find a new job soon and hopefully in a new enterprise that takes over the license. Their old shop wasn't that modern, running on some jarringly old Magento web shop that did not show accurate stock or promotions nor sending any notifications about the status of the orders. And the shipping boxes were made of thinnest cardboard in the market, combined with a less than stellar shipping partner. But their products were fine for what you paid for and I am happy with what I got for my collection.